Citilink Comprehensive Operations Analysis and Transit Development Plan
Fort Wayne, Indiana
Fort Wayne, Indiana
Citilink has been experiencing a four-year period of declining system ridership coupled with increasing costs for operations and maintenance. Add to the mix employment and residential growth occurring on the fringe that has leapfrogged low density residential areas and the result is a series of conflicts in needs relative to demand and expectation. SRF was retained by Citilink and the Northeast Indiana Regional Coordination Commission to complete a detailed assessment of the current system and develop a plan for improving the system over the next 10 years.
Central to the transit development plan was:
The program developed by SRF focused on engaging users and non-users to understand the needs and goals of each of each group. Recommendations resulted in being able to improve the cost effectiveness of service without substantial reductions in service and expansion of the local partnering opportunities to enhance funding.